Log In This will help reduce many of the issues our customers and staff have experienced over the last 2-3 years. When updating a customer address through SmartHub, customers will be prompted to provide an “Effective Date”. Any change to move anyway from collecting payments with SmartHub would require a change to our billing software. Going forward, SmartHub will be the only portal customers will have to utilize for their Belmont Light needs. Contact us at 617-993-2837 or [email protected] From here, you have the ability to view bills for each month. No. Belmont Light shared a post. yourself or others, take any unnecessary risks or infringe any laws and This process is done manually in house. We do not have an exact time of when the payment functionality will be turned on in SmartHub. This resulted in numerous issues for both customers and staff. Belmont Light has been a part of the Belmont community for over 100 years. It has become apparent we need to start collecting payments in SmartHub to achieve the user experience we desire for our customers. Questions? Belmont Light has an IVR (Interactive Voice Response) service to accept payments over the phone. See more of Belmont Light on Facebook. The map above displays any work, outages, or other events currently happening in Belmont. No. Why did we have two portals in the first place? When Belmont Light converted billing systems in October of 2016, we launched two customer portals, SmartHub and Invoice Cloud. The combination of price and quality makes Belmont a great value. Our Customer Service team is here to listen to your questions, respond in a timely and professional manner, and do whatever it takes to assist with your electrical service needs. Who should I contact if I have technical questions about SmartHub? If this is an EMERGENCY please call 617.993.2800—do not fill out form! You can also mail payments to the address on the remittance portion of you bill . The functionality  will not be available to customers before start of business on Monday the 9th. Do I have to sign up for SmartHub to pay a bill online? Wait, there are two customer portals right now? PN 8688 Light Bulb, 12 VAC 55 Watt. You may address me as Miss Belmont or simply Miss. Belmont Light has many ways to help: Start with a FREE remote home energy assessment or do a self assessment on your home through https://buff.ly/383d7Li Check out https://buff.ly/3jQTTeY to view our available rebates on ENERGY STAR home devices. You will be prompted to enter your account number, last name, and email address. From here they would click a payment link which would bring them to a 3rd party for just payment information. From here, you can print or save the bill. Choose the account you would wish to unlink and click the unsubscribe button in the actions column to the right. Will my payment history from Invoice Cloud exist in SmartHub? Trash Pickup Delayed from 12/17/2020 to 12/18/2020 » Trash and Recycling will not be picked up on Thursday, December 17, 2020, due to the incoming storm. Previous integration issues between our Billing software and Invoice Cloud will be a thing of the past. Yes, the current limit is $1,000. Does Belmont Light accept payments for the Water/Sewer Department? I’d prefer not to sign up for SmartHub, can I still sign up for Autopay? I’ve installed equipment in hundreds of offices. To be compliant, companies have to meet PCI Standards, which define standard operating procedures around keep card data secure. We were attempting to use both products to perform in a matter they were not created to support. Additional information will be provided on how to use the payment feature in SmartHub. Can I add additional users to my account in SmartHub? DO NOT try to access SmartHub through the Safari browser as it cannot support the login. The Peak Rewards Program is now Connected Homes. Twitch is the world's leading video platform and community for gamers. Will I be able to add my payment information to SmartHub at 12am on September 9th? Payment Card Industry (PCI) compliance refers to the technical and operational standards that businesses must follow to ensure that credit card data provided by cardholders is protected. Instead many residents are confused and rightfully frustrated with the current setup and process. Those features require customers to be signed into SmartHub to utilize. Yes, you can schedule future one-time payments. Post-switch, Belmont Light customers will only have to login to SmartHub to complete any of these activities. What is the recommended screen resolution for SmartHub on the web? SmartHub also has some additional features that we look forward to releasing in the future. Unfortunately, this is not how the integration between these platforms works. The majority of major banks are part of this program. Once the switch is made, customers will not have access to the Invoice Cloud portal. Invoice Cloud is where customers can make online payments. Belmont Light has an entire suite of customer tools offered through SmartHub. If duplicates appear, our partner, National Information Solutions Cooperative, provides the correct app. While fixing one issue, a new issue is created. Remember to write as legibly as possible. I have forgot my SmartHub password, how can I reset? Click on a topic below to read more. Click here to make a one-time payment through SmartHub Pay Now. Could we have just accepted payments in SmartHub from day one? You will need to fill out an application and provide a copy of a voided check. messaging service is only monitored between the hours of 8-4 Utilizing this feature should prevent the issues we experienced due to custom integration. Can I keep making payments through Invoice Cloud, after the switch date? We only provide information in accordance with Massachusetts Public Record Laws on public records request. When trouble shooting issues with customers over the phone, Customer Service Representatives will not have gone through the additional line of questioning to figure out which portal the customer is having trouble with. This will allow customers to pay their invoice without signing into SmartHub. Enter your account information and choose Submit. Are there any requirements for writing a check? Stepless control of light intensity between 3,100 and 28,000 Lux; Composite Curing Safe Mode (at 4,300 Lux) 85x155mm light pattern at 650mm focal distance; Pole lengths include 100cm (standard) and 150cm (optional). Maximum ceiling height 305cm in respect of a 100cm pole. Does Belmont Light share any of my personal data with third parties? This may be subject to change. Click here for Belmont Light’s Facebook page. Please note: if you want all your accounts paperless, you have to select this option for each account. Cash – is accepted at either the Belmont Light Customer service window at 40 Prince Street, or the Treasury customer service window in the Homer Building at 19 Moore Street. Can I removed accounts linked to my profile on SmartHub? A well-known name in dental equipment, Belmont offers a solid product at a competitive price. Information will be available the day after the switch date will disappear that may normally occur for payment. A result, many of the game is it possible to schedule a mailing address update for date! Is linked to their profile the best customer experience was well below satisfactory form of payment accepted. Some additional features besides payment processing to link your account can view a of! Will control when this address is changed in our billing and mailroom.! Bill in SmartHub today will be a much larger undertaking National information Cooperative! 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