Click here - we can forward your call to our TfL call connection number Now Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge. TFL have responsibility for London Underground, London Rail, and … Prior to the lockdown speeds had declined slightly in all areas except inner SW London. TfL continues to roll out electric buses, with plans for 2,000 all-electric buses to be in operation by 2025. the bus network with some parts of central London experiencing an over supply of buses when compared to customer demand. These include cutting staff pay, focusing more on outsourcing bus services and radically reforming the pension scheme. Assembly response to bus driver fatigue report 29 August 2019 A Transport for London (TfL) study and survey by Loughborough University looking into fatigue amongst London bus … It was established in 2004 and is facilitated by Imperial College London. We publish details of future contract opportunities for TfL Corporate, TfL Surface and London Underground (over £500k) on a periodic basis. Agendas and minutes from the most recent Customer service & Operational performance panel meetings, Reports into user experiences of our website, social media facilities and other digital media, Contracts for the sponsorship and running of the London Cycle HIre Scheme, Quarterly performance reports including statistics on revenue generated and the most frequent journeys, These documents provide useful background on a range of cycling-related issues, These reports focus on a range of cycling and walking-related issues, We are committed to improving transport in London by making it more accessible, safer and reliable, Code of practice for dockless bike share schemes, Capital & Counties Properties PLC and TfL have established a joint venture, Earls Court Partnership Limited, which will enable the development of Earls Court 1 & 2 in line with the Earls Court Masterplan. Benchmarking is a continuous systematic process for evaluating the products, services, processes or organisations that are recognised as representing best practice for the purpose of organisational improvement. Scheduled kilometres may not be met because journeys are cancelled or suspended due to: 1. Publications and documents relating our upgrade of Surrey Quays station, General information aimed at taxi and private hire drivers, owners and operators, The project was terminated by the Garden Bridge Trust in August 2017, Information about the availability of ticket machines, gates and yellow readers at the point of Travelcard and pay as you go purchase or at the point of travel, Contributions made by bus users and other modes to the economic health and viability of town centres across London, Under the Transparency Code of Practice TfL is required to publish information on trade union facility time, Feedback from disabled people using the TfL network, Customer research on the travelling public's attitude to TfL and our reputation, Overview of progress on implementing the Mayor of London's transport - and other related - strategies, 2016 pilot of Wi-Fi data collection - a review of the TfL WiFi pilot data collection study that ran from November to December 2016, TfL staff declared offers of tickets to 2012 Games events and other hospitality and whether they were accepted or declined. Overall bus speeds in Q2 were significantly higher than a year ago in all areas of London having been boosted by the impacts of Covid19 though were much slower than Q1 as traffic levels began an upturn after the initial lockdown period ended in July. Consultation documents and reports related to the Ultra Low Emission Zone. These are independent reviews, general project updates and papers to the Mayor on Crossrail and the Elizabeth line. This bus shelter is owned and maintained by the local borough and JCDecaux and is not the responsibility of Transport for London. Posted on April 12, 2018. An audit of the LBSL contracted fleet is carried out once a year. Punctuality of low frequency services also saw a similar boost due to the Covid19 impacts whilst night buses departing on time recorded record performance in Q2. Updates to the original 2010 plans outline what investment has taken place and what is required over the coming years to keep London moving. The following reports summarise performance statistics (based on a variety of criteria): Annual Network Performance Summary - 2019-20, Quarterly Network Performance Summary - Quarter 2 2020-21, Long Term Trend Performance Graphs - to end of 2019-20, Bus service usage: passengers and kilometres operated by route, 2019/20, Good and Improved routes by Borough - (No longer being produced). Network performance statistics and customer feedback can tell us a lot about how well our bus services are operating - and what we can do to improve them. Consultation report (PDF 5.07MB) We ask a sample of passengers to give a score out of 100 on a wide This documents sets out TfL's response on the RDG fares consultation. Travel confidently around London with maps and live travel updates on our official TfL app. Its role is to implement the transport strategy and to manage transport services across London. There were suggestions for an additional service to compliment the 92 in order to meet local demand and increasing its frequency. Passenger income is outperforming budget in both LU and Buses – our Budget assumptions were cautious given macroeconomic conditions and uncertainty on Brexit. London is a member of the International Bus Benchmarking Group (IBBG), an international knowledge sharing network of bus companies. Our reliable journey planning tools will point the way. We ran trials in 2009 and 2010 allowing motorcycles in bus lanes. These reports summarise the work we have done to improve London's transport network, Agendas and minutes from all Audit & assurance committee meetings, Airport policy documents include submissions to Parliament by Mayor of London Sadiq Khan, Our plans should ease congestion in Bank and Monument stations by 2022, Agendas and minutes from our most recent board meetings, These plans describe how we will implement and fund the projects that underpin the Mayor's Transport Strategy, These documents provide useful background on a range of bus-related issues. Bus services had been reduced at the end of March, but service levels began a recovery towards the end of May and overall 98% of normal mileage was scheduled during Q2. overcrowding and bus journey time, noise and air pollutions in the area, and longer walking distance for elderly people to the new bus stops. The occurrence of disruptive events was less than usual but included a series of Black Lives Matter demonstrations in the early part of the quarter and Extinction Rebellion demonstrations in early September. They show all movements on the Tube network including empty trains and those coming in and out of depots, Includes our Commercial Strategy - the principles behind our commercial activities, A summary of our improvements to London's transport network during the previous year, Our commitments and reviews of our safety, health and environmental performance, How we will implement the Mayor's Transport Strategy and provide the best value for London, Investors,Media,Public,A,Corporate information,Finance,Performance,Regular reports,Research, Suppliers,A,Policy,Assisted travel,Aviation,Buses,Coaches,Cycling,Deliveries,DLR,Driving,Emirates Air Line,London Overground,Motorcycle,Rail,River,Taxis and minicabs,Trams,Tube,Walking, A,C,Committee and panel meetings,Corporate information,Finance,Regular reports,Transparency data, Tube passengers,B,City of London,Tube improvement,Tube, B,C,Committee and panel meetings,Corporate information,Performance,Policy,Regular reports, Bus operators,Bus passengers,Public,B,Streetscape,Buses, Bus operators,Bus passengers,Public,B,Performance,Safety and security,Buses, Bus operators,Bus passengers,B,Regular reports,Buses, Bus operators,Bus passengers,B,Performance,Buses, Boroughs,Bus operators,Bus passengers,Public,B,Performance,Buses, Bus operators,Bus passengers,B,S,Safety and security,Streetscape,Buses, Media,C,Corporate information,Finance,Regular reports, Businesses,Investors,Planning and construction,C,Tube, Businesses,Designers,Media,Suppliers,C,Corporate information,Performance,Policy, C,Committee and panel meetings,Corporate information,Performance,Regular reports, Coach drivers,Drivers,Freight industry,Taxi and private hire,Taxi passengers,C,Congestion Charge,Consultation,Performance,Research,Deliveries,Driving,Taxis and minicabs, Boroughs,Drivers,Investors,A,C,V,Roads,Driving, Bus operators,Bus passengers,DLR passengers,London Overground passengers,Media,Tram passengers,Tube passengers,C,Research,Ticketing,Buses,DLR,London Overground,Trams,Tube, Boroughs,Businesses,Suppliers,C,Contract,Corporate information, Boroughs,Businesses,Elizabeth line,Planning and construction,Suppliers,TfL Rail,C,Contract,Crossrail,Rail, Businesses,Media,Public,Suppliers,C,Contract,Corporate information,Regular reports,Transparency data, Businesses,Media,Suppliers,C,Contract,Corporate information,Finance, Public,C,Accessible travel,Education,Factsheet,Policy,Regular reports,Research,Safety and security,Transparency data ,Bus ,Cycling ,Refund,Walking, Boroughs,Businesses,Public,C,Performance,Regular reports,Safety and security, Elizabeth line,Public,TfL Rail,C,Committee and panel meetings,Crossrail,Rail, Businesses,Elizabeth line,Engineers,Investors,Suppliers,TfL Rail,C,Contract,Corporate information,Crossrail,Rail improvements,Rail, Elizabeth line,Public,TfL Rail,C,Crossrail,Regular reports,Rail,TfL Rail, DLR passengers,London Overground passengers,Public,Tube passengers,C,R,S,Committee and panel meetings,DLR,London Overground,Rail,Tube, Boroughs,Businesses,Public,C,Accessible travel,Customer Research Library,Research,Safety and security,Special reports, Cyclists,Public,C,Special reports,Cycling, Boroughs,Businesses,Cyclists,Pedestrians,Public,C,W,Customer Research Library,Special reports,Cycling,Walking, D,I,Accessible travel,Regular reports,Special reports,Assisted travel, Boroughs,Cyclists,Planning and construction,Public,D,Policy,Cycling, Businesses,Cyclists,Pedestrians,Public,E,W,Environment,Cycling,Walking, Boroughs,Businesses,Elizabeth line,Investors,Media,Public,E,Committee and panel meetings,Crossrail,Policy,Regular reports,,TfL Rail, Emirates Air Line passengers,Public,Visitors,E,Performance,Emirates Air Line, Public,Schools and young people,E,Customer Research Library,Environment,Low Emission Zone,Research,Special reports, Planning and construction,Public,C,E,Committee and panel meetings,Environment, E,Environment,Regular reports,Special reports, E,Corporate information,Finance,Regular reports,Transparency data, Boroughs,Businesses,Public,F,T,Customer Research Library,Special reports,Ticketing,Buses,DLR,Emirates Air Line,London Overground,River,Trams,Tube, Public,C,F,Committee and panel meetings,Finance,Policy,Regular reports, Businesses,Drivers,Freight industry,Planning and construction,F,Freight,Low Emission Zone,Research,Deliveries,Driving, Planning and construction,Rail passengers,H,Consultation,Rail, Public,I,Finance,Independent Review,Special reports, Boroughs,Businesses,Media,Suppliers,I,Contract,Corporate information,Regular reports, Passengers with accessibility needs,Public,Rail passengers,Tube passengers,Visitors,A,L,Accessible travel,Tube improvement,Assisted travel,Rail,Tube, Coach drivers,Drivers,Freight industry,L,R,Congestion Charge,Contract,Corporate information,Environment,Low Emission Zone,Coaches,Driving,Motorcycle,Taxis and minicabs, Drivers,Freight industry,L,Low Emission Zone,Performance,Deliveries,Driving, DLR passengers,Emirates Air Line passengers,London Overground passengers,Pedestrians,Public,Rail passengers,Tube passengers,M,Maps,DLR,Emirates Air Line,London Overground,Rail,Tube,DLR ,Map,TfL Rail ,Tube ,Tube Map, Engineers,Planning and construction,Tube passengers,N,Tube improvement,Tube, Businesses,Engineers,Investors,Planning and construction,Suppliers,N,Contract,Expenditure,Tube, Media,Public,O,Corporate information,Transparency data, DLR passengers,London Overground passengers,Tube passengers,O,DLR,London Overground,Rail,Tube, Bus passengers,DLR passengers,Emirates Air Line passengers,London Overground passengers,Media,Tram passengers,Tube passengers,O,Regular reports,Ticketing,Buses,DLR,Emirates Air Line,London Overground,Trams,Tube. Compared with Q2 a year ago, EWT was significantly improved but was worse than Q1. Reports on TfL trials of demand-responsive bus services. This is because factors Performance was worse than Q1 but still much better than would normally be expected. Reports, studies and practical toolkits that present the economic benefits of walking and cycling. Information on how new developments in London might require changes to TfL's bus network, League tables showing how bus operators compare against each other, Network performance statistics and customer feedback can tell us a lot about how well our bus services are operating - and what we can do to improve them, Performance tables for all London's bus routes and quality of bus service reports for each borough, A collection of reports covering aspects of bus safety and related research, Search for a bus route number to find schedules for that route, Tenders for bus routes are managed by London Buses. A blend of operational and customer metrics are used to track the performance of the bus network. Walking or cycling? Despite this TfL had reduced their deficit from £1.5bn to £127m. Network - All Day Types & All Hours - to P09 2020-21, Network - Mon to Fri AM Peak (07.00 to 10.00) - to P09 2020-21, Borough - All Day Types & All Hours - to P09 2020-21, Borough - Mon to Fri AM Peak (07.00 to 10.00) - to P09 2020-21, Route All Day Types & All Hours - to P09 2020-21, Route - Mon to Fri AM Peak (07.00 to 10.00) - to P09 2020-21. ‘W1B 5SJ’ or ‘Pier Walk, Greenwich’ or ‘FMS1234567’ You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Report a problem on a street Enter a London postcode, or street name and area, or a reference number of a problem previously reported: e.g. special services. Design guidance for streets and public spaces. The evidence base for the draft Transport Strategy, and more recent data presented in this report, demonstrates the importance of implementing the policies and proposals in … We measure network performance by comparing the number of kilometres a route has done in the last quarter. We compare each quarter to the same quarter of the previous year,rather than the last quarter of the same year. We have to apply to the Office of Rail Regulation (ORR) for certification and authorisation to operate trains, stations and infrastructure safely. Every year, a review of buses performance monitoring is evaluated internally and presented to TfL's Independent Investment Programme Advisory Group (IIPAG) by Imperial College London to justify expenditure and ensure quality of service provided to passengers. You can also view a list of current frameworks and when they expire. The trial service will launch on 13 November 2019 and run for 12 months. Transport for London (TfL) requested independent research services regarding fatigue in London bus drivers. The report emphasises that TfL faces a funding blackhole of between £500M and £2bn per year as passenger numbers have plunged on the tube and bus network as a result of the Covid-19 pandemic. Quarterly performance reports to the Board on our operational and financial performance, and on the delivery and budget performance of our Investment Programme. Speak to the nearest member of staff 3. An independent review is to look at coronavirus infections and deaths among the capital's bus workers, Transport for London (TfL) has announced. This report also presents key statistical data regarding the responses we received to each consultation question. Your report has been investigated by our team. underlying trends. In May, the government granted TfL an initial £1.6bn grant to keep services running . Reported via iOS in the Blocked drain category anonymously at 06:40, Thursday 29 October 2020 Sent to TfL less than a minute later. Next steps The deterioration had been reversing over the past 2 years, although speeds remained much slower than in 2014. Before the initial lockdown inner London had improved compared with last year whilst outer London had recorded a deterioration but the gradual return towards more normal levels in Q2 was similar across all areas of London. Call the police on 999 2. Businesses,Media,Online developers,Suppliers,P,Contract,Corporate information,Policy, Public,C,I,P,Committee and panel meetings, Planning and construction,Public,C,P,Committee and panel meetings, Boroughs,Businesses,Media,Suppliers,P,Corporate information,Finance,Regular reports, Investors,Public,Q,Corporate information,Finance,Performance,Regular reports, Public,C,R,Committee and panel meetings,Corporate information,Finance, Businesses,Freight industry,Planning and construction,River passengers,R,Deliveries,River, Public,River passengers,R,Contract,Corporate information,River, Coach drivers,Cyclists,Drivers,Freight industry,Motorbikers,R,S,Performance,Research,Safety and security,Special reports,Coaches,Cycling,Deliveries,Driving,Motorcycle,Taxis and minicabs,Walking, Boroughs,Bus operators,Bus passengers,Businesses,Coach drivers,Cyclists,Drivers,Freight industry,Pedestrians,Public,Taxi and private hire,Taxi passengers,R,Customer Research Library,Special reports,Buses,Coaches,Cycling,Deliveries,Driving,Motorcycle,Taxis and minicabs,Trams,Walking, Boroughs,Businesses,Coach drivers,Cyclists,Drivers,Freight industry,Motorbikers,Pedestrians,Planning and construction,Taxi passengers,R,Policy,Roads,Special reports,Streetscape,Coaches,Cycling,Deliveries,Driving,Motorcycle,Taxis and minicabs,Walking, Boroughs,Businesses,Public,S,Customer Research Library,Regular reports,Safety and security,Special reports, Public,H,S,Environment,Regular reports,Safety and security, Planning and construction,Public,A,C,S,Committee and panel meetings,Environment,Policy,Safety and security, Media,Public,S,Corporate information,Transparency data, Bus passengers,DLR passengers,London Overground passengers,Public,Tube passengers,R,Finance, Engineers,Planning and construction,Suppliers,S,Roads,Safety and security,Driving, Businesses,Planning and construction,Suppliers,S,Contract,Expenditure,Buses,Coaches,Cycling,Deliveries,Driving,Motorcycle,Taxis and minicabs, ,Boroughs,Planning and construction,S,Environment,Research, Boroughs,Freight industry,Taxi and private hire,Taxi passengers,S,Special reports,Buses,Coaches,Cycling,Deliveries,Driving,Motorcycle,Taxis and minicabs,Walking, Boroughs,Drivers,Freight industry,S,Performance,Deliveries,Driving, ,Boroughs,Businesses,Designers,Engineers,Freight industry,Planning and construction,S,Accessible travel,Corporate information,Cycle Superhighways,Environment,Roads,Safety and security,Streetscape,Buses,Coaches,Cycling,Driving,Taxis and minicabs,Walking, Planning and construction,S,London Overground, Public,Taxi and private hire,P,T,Corporate information,Taxis and minicabs, Boroughs,Pedestrians,Planning and construction,Public,G,T,Lambeth,Westminster,Contract,Corporate information,Expenditure,River,Walking, Bus passengers,DLR passengers,Public,Rail passengers,Tram passengers,Tube passengers,T,Performance,Ticketing,Buses,London Overground,Trams,Tube, Boroughs,Bus operators,Bus passengers,Businesses,Cyclists,DLR passengers,London Overground passengers,Planning and construction,Public,Rail passengers,Tube passengers,T, Public,A,T,Accessible travel,Customer Research Library,Special reports,Assisted travel,Buses,DLR,Emirates Air Line,London Overground,River,Taxis and minicabs,Trams,Tube, Boroughs,Businesses,Public,T,Customer Research Library,Special reports, Boroughs,Bus operators,Bus passengers,Businesses,Coach drivers,Cyclists,Dial a Ride passengers,DLR passengers,Drivers,Emirates Air Line passengers,London Overground passengers,Motorbikers,Pedestrians,Public,River passengers,Taxi passengers,Tram passengers,Tube passengers,Visitors,T,Regular reports,Assisted travel,Buses,Coaches,Cycling,DLR,Driving,Emirates Air Line,London Overground,Motorcycle,Rail,Taxis and minicabs,Walking, Media,Public,G,T,Corporate information,Policy,Special reports, Boroughs,Businesses,Drivers,Freight industry,Planning and construction,Taxi and private hire,E,U,Environment,Research,Deliveries,Driving,Taxis and minicabs, Bus operators,Drivers,Freight industry,U,Environment,Low Emission Zone,Roads,Deliveries,Driving, Public,S,U,Corporate information,Safety and security,Tube, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. Publications and reports relating to the Capital's red routes, The committee considers a range of pay and management-related issues, including Performance Awards and base salaries, The River Action Plan sets out the improvements that will be made to river services between now and 2020, This document shows which companies are licensed to run cruise and taxi services on the Thames and when their licences expire, Facts sheets, annual reports, research and more related to road safety - including the Road Safety Action Plan for London 2020, Reports into various aspects of road usage in the Capital, The Roads Task Force (RTF) was set up by the Mayor of London in 2012 to tackle the challenges facing London's streets and roads, Reports covering a range of issues concerning safety and security on our network, These reports provide annual updates on our safety, health and environmental performance, This panel covers issues ranging from equalities and accessibility to TfL's approach to CO2, We publish a brief job description and pay grade for senior staff at TfL and Crossrail, Figures for the types of refunds we give including for incomplete journeys, service delays and contactless payment, Silvertown Tunnel works documents include the Code of Construction Practice, Contracts related to the Silvertown Tunnel project, These detail the decision-making structure and processes in TfL and its committees and panels; also included are terms and conditions for Board members, Planning for the future requires the use of a range of sources of information and analysis techniques, including the application of the strategic transport and land-use models developed by TfL Planning, Details on key street works projects - covers issues such as traffic signals and one-way systems, For London Streets performance data including information on journey time, reliability, network disruption, traffic speeds and volumes, and customer satisfaction. Benefits include shorter journey times for motorcyclists and reduced carbon dioxide emissions. Posted on April 12, 2018. The Tube and bus fare hikes being introduced in London from March 1 will cost passengers an extra £60 million this year, ... across the Transport for London network ... Report … The report identified a number of ways to save money including the £500 million above. Following completion of the trials, motorcycles have been given permanent access to bus lanes on the majority of the Capital's red routes. Recent figures can be found in the latest quarter summary document below. This is because factorsaffecting performance, like traffic conditions, can vary depending onthe time of year, so this system makes it possible to identifyunderlying trends. Information on all forms of transport in London including cycle hire. A service change may include a change to a route structure, contract or operator. Until 2017/18, average bus speeds had been in consistent decline. Tag: tfl report bus driver. Includes publication dates for board papers, performance reports, financial reports and contracts. The dual Covid19 impacts of reduced passenger numbers and less traffic disruption continued to have a boosting effect on reliability. We publish the results of all tenders, Strategic outline business case for a possible reinstatement of Camberwell rail station, This page collates Car Line Diagrams and Car Line Diagram stickers for all Tube lines, TFL Rail, London Overground and DLR dating from 1996 to 2015, We proactively publish all expenses claimed by Chief Officers and expenditure on their use of mobile phones, Describes our ethics, employee behaviour and policies relevant to conduct of business, Documents for residential development for Colindale, Find advertising and sponsorship policies and reports as well as minutes from the Mayor's Advertising Steering Group, The report updates the TfL Board on significant projects and initiatives, TfL's policy on dealing with unreasonable complaints, This report sets out the main areas of customer complaints and steps being taken to address them, Consultation documents and reports related to the Congestion Charging scheme, Find out about using Connected and Autonomous Vehicles (also known as driverless cars) in London, This page shows the number of contactless payment cards that have been used since we launched the system. or to the … A passenger journey is defined as one ride on a single vehicle - not a bus trip from A to B as this may include more than one bus ride. 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